Shipment and Returns Policy

Shipment

Since we provide customize serivce, our regular production time for customized items is 10-15 business days, packages are generally dispatched within 15 business days after receipt of payment and are shipped via usps or dhl with tracking and drop-off without signature. If you prefer delivery by usps or dhl extra with required signature, an additional cost might be applied, upon to your country. So please contact us before choosing this method. Whichever shipment choice you make, we will provide you with a link to track your package online.

Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.

Boxes are amply sized and your items are well-protected.

Carrier

Shipping time

Cost

Usps

10-15 business days

Free shipping

Dhl

2-3 business days

$65 (whole order)

P.o. boxes and apo/fpo/dpo addresses

most items may be shipped to a p.o. box or military apo/fpo/dpo addresses, but some restrictions apply. Orders being sent to p.o. boxes or military apo/fpo/dpo addresses must be shipped via the united states postal service and priority shipping methods (overnight or 2nd day service) are not available.

International locations

we ship to worldwide!

Returns & exchanges

Timony Couture online satisfaction guarantee
if for any reason you are not satisfied with your purchase from venus studio online you may return the unused portion for refund or exchange*.


if your order arrives damaged, please refer to damaged items

returns
if you have purchased from timony couture online and wish to return or exchange an item(s):

  • Contact us
    an online service expert will assist you, and help you with everything.

We want you to be delighted with every timony couture® product you purchase. Therefore, if for any reason you are not completely satisfied with your online purchase of our products, please feel free to contact our customer service at any time, we will be glad to help you and solve the problems. Returns and exchange are acceptable if any defective problems, wrong items or wrong size problems. An email will be sent to confirm your return or exchange request has been processed.

*custom designed dresses return will not be accepted.

*shipping cost will be returned.

If you have questions about returns and exchanges, please contact us by online customer service or via email at sales@timonycouture.com

We care about your satisfaction.

Damaged items
when your order arrives, please inspect the package for any damage that may have occurred during shipment. It is normal for the shipping carton to show some wear, however, if damage occurred to the item(s) in your shipment, please retain the box, the packing materials and the items inside and contact us immediately.

 

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